Identify which digital banking features and categories are most valuable to customers

Our inaugural UK Neobank Competitive Edge Study puts a spotlight on digital-only banks’ key mobile features, a crucial element of their explosive rise.

Leveraging data from our own survey of 1,100 mobile banking users, our analysts ranked 39 innovative mobile banking features based on value. We then ranked the top four UK neobanks—Monese, Monzo, Revolut, and Starling Bank—using a weighted scorecard that assigns a level of demand for each feature.

This report is critical for leaders at all banks worldwide. Incumbents and neobanks alike can use the findings to benchmark their digital offerings against key competitors, identify which features and categories are most valuable to prospective customers, and pinpoint areas of weakness.

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